Intermediary Claims Administration

Our Claims Administration Service allows you to provide a professional service to claims where time may not permit you to!

We can:

  • Send claim forms, record new claims and suggest the best information for customers to supply to enable their claim to be processed quickly.
  • Notify the insurer of a possible claims.
  • Appoint assessors where any authority allows us.
  • Keep the client informed of the process and progress of their claim.
  • Assist in the review of any reduced settlement or declined claim.
  • Assist with any uninsured recoveries against other parties.
  • Authorised claims and process payments where any authority is impletemented.

Use our services how you wish for as long as you wish!

  • For all your claims.
  • For specific lines of insurance.
  • Seasonal increases.
  • Staff are on long service, parental or extended leave.

Some of the benefits of using this service are:

  • The customer remains fully appraised of the process and progress of their claim.
  • Leaves the you free to concentrate on other activities.
  • Extended hours of operation available.
  • Designated phone numbers available and answered in your business name.
  • Qualified claims consultants.
  • Purpose-built claims administration database and IT system.
  • Service level agreement to ensure quality of service provided.
  • Full and complete reporting provided as required.
  • Flexible arrangements tailored to suite your business.

Our Claims Administration Service is available to all general insurance intermediaries throughout Australia.

Spend more time finding new business, while we support your customers!!